Microsoft Teams has become one of the most widely used communication platforms in the world, with millions of users using it for both personal and business purposes. One of the key features of Teams is Direct Routing, which allows users to make and receive calls using their existing phone systems. With the addition of more Operator Connect providers and Microsoft Calling Plans, the future of Teams Direct Routing looks even brighter. In this article, we will explore the advantages and disadvantages of each option and help you decide which one is better for you.
Operator Connect Providers
Operator Connect providers are third-party telecommunications companies that offer Direct Routing services to Teams users. These providers offer a range of services, including SIP trunking, local number porting, and call routing. By using an Operator Connect provider, you can connect your existing phone system to Teams and make and receive calls using your existing phone numbers.
The main advantage of using an Operator Connect provider is that you can keep your existing phone system and phone numbers. This means that you don't have to change your phone numbers or train your employees on a new phone system. Additionally, many Operator Connect providers offer competitive pricing and customisable plans, so you can choose the plan that best fits your needs.
However, there are also some disadvantages to using an Operator Connect provider. For one, you'll need to manage and maintain the connection between your phone system and Teams, which can be time-consuming and require specialised expertise. Additionally, some providers may have limited coverage areas or may not support certain features, such as emergency calling.
Microsoft Calling Plans
Microsoft Calling Plans, on the other hand, are a service offered directly by Microsoft that allows Teams users to make and receive phone calls using Microsoft's own telecommunications infrastructure. With a Calling Plan, you can purchase phone numbers directly from Microsoft and make and receive calls using the Teams app.
The main advantage of using Microsoft Calling Plans is that they are easy to set up and manage. Since you are using Microsoft's own infrastructure, you don't need to worry about managing a connection between your phone system and Teams. Additionally, Microsoft Calling Plans offer global coverage and support all the features of Teams, including emergency calling.
However, there are also some disadvantages to using Microsoft Calling Plans. For one, they can be more expensive than using an Operator Connect provider, especially if you have a large number of users. Additionally, you may need to port your existing phone numbers to Microsoft, which can be a time-consuming process.
Which option is better for you?
Ultimately, the decision of whether to use an Operator Connect provider or Microsoft Calling Plans depends on your specific needs and preferences. If you want to keep your existing phone system and phone numbers, and have the expertise to manage the connection between your phone system and Teams, an Operator Connect provider may be the better option for you. On the other hand, if you want a simple, easy-to-use solution that doesn't require any specialised expertise, Microsoft Calling Plans may be the way to go.
Regardless of which option you choose, the future of Teams Direct Routing looks bright, with more Operator Connect providers and features being added all the time. With the ability to make and receive calls using Teams, businesses of all sizes can improve their communication and collaboration, no matter where their employees are located.
What about Direct Routing?
It's important to note that while Operator Connect providers and Microsoft Calling Plans have their own advantages and disadvantages, there are some common benefits to using Teams Direct Routing in general. These include:
Integrated communication: By using Teams Direct Routing, you can integrate your phone system with your Teams app, enabling your employees to make and receive calls without having to switch between different applications.
Improved collaboration: Teams Direct Routing allows your employees to communicate seamlessly, whether they are in the same office or located in different parts of the world. This can improve collaboration and productivity, as employees can easily share ideas and information with each other.
Cost savings: By using Teams Direct Routing, you can reduce the costs associated with traditional phone systems, such as hardware, maintenance, and long-distance charges. This can help you save money in the long run, especially if you have a large number of employees.
In conclusion, the future of Microsoft Teams Direct Routing looks bright, with more options and features being added all the time. Whether you choose to use an Operator Connect provider or Microsoft Calling Plans, or another solution entirely, the benefits of Teams Direct Routing are clear. By integrating your phone system with your Teams app, you can improve communication, collaboration, and cost savings, all while making it easier for your employees to stay connected no matter where they are located.
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