Voice Application Policies in Microsoft Teams provide administrators with the ability to control which users can access certain calling features in Auto Attendants and Call Queues. By using Voice Application Policies, administrators can create a more customised calling experience for their organisation while also ensuring that users only have access to the calling features they need.
Authorised Users
In Voice Application Policies, administrators can specify which users are authorised to access certain calling features. Authorised users are those who have been granted permission to access specific features such as Call Queues or Auto Attendants. By default, all users in an organisation can access all calling features. However, by using Voice Application Policies, administrators can restrict access to specific calling features, making it easier to manage who has access to certain features.
Auto Attendants
Auto Attendants are a powerful tool in Microsoft Teams that allow organisations to create custom greetings and menus that direct callers to specific people or departments. By using Voice Application Policies, administrators can control which users have access to certain features within an Auto Attendant. For example, administrators can grant access to the ability to create and modify the greetings, or the ability to manage call routing.
Below are the permissions that can be assigned to the users:
Call Queues
Call Queues are another useful feature in Microsoft Teams that allow organisations to route incoming calls to a group of users. By using Voice Application Policies, administrators can control which users have access to specific Call Queues. For example, administrators can grant access to the ability to view and manage the queue, or the ability to change queue settings.
Below are the permissions that can be assigned to the users:
How to Use Voice Application Policies
To use Voice Application Policies in Microsoft Teams, administrators must first create a policy that specifies which calling features are available to certain users. This can be done by navigating to the Voice Application Policies section of the Microsoft Teams admin centre. From here, administrators can create a new policy and specify which features are available to authorised users.
Once the policy has been created, administrators can assign it to specific users or groups. This can be done by navigating to the Users section of the Microsoft Teams admin center, selecting the user or group, and then assigning the Voice Application Policies policy to them.
Conclusion
In conclusion, Voice Application Policies in Microsoft Teams provide administrators with a powerful tool for controlling which users have access to certain calling features in Auto Attendants and Call Queues. By using Voice Application Policies, administrators can create a more customised calling experience for their organisation while also ensuring that users only have access to the calling features they need. If you're an administrator looking to better manage your organisation's calling features, be sure to take advantage of the powerful tools available in Voice Application Policies.
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