Cloud PBX Capabilities Within Microsoft Teams

Transform your business telephony with Microsoft Teams Phone. Get enterprise-grade calling features, seamless integration with Microsoft 365, and a unified communications platform that works from anywhere.

What is Microsoft Teams Voice?

Microsoft Teams Phone System (formerly Teams Phone) is a cloud-based PBX that replaces your traditional phone system with calling capabilities built directly into Microsoft Teams.

Enterprise Calling, Simplified

Microsoft Teams Phone brings enterprise-grade telephony features to the Teams platform. Your users can make and receive calls using the same interface they already use for chat, meetings, and collaboration. Everything is unified in one application, eliminating the need to switch between different tools for different communication needs.

No complex on-premises hardware. No separate handsets (unless you want them). No expensive PBX maintenance contracts or specialised telephone engineers. Just full-featured business telephony that works on any device, from anywhere in the world, managed through the familiar Teams Admin Centre.

Whether you're a small business looking to modernise communications or a large enterprise migrating from legacy PBX systems, Teams Phone provides the flexibility and features you need. The platform scales effortlessly from a handful of users to thousands, with the same robust feature set and administrative controls throughout.

Your investment in Microsoft 365 becomes even more valuable as Teams Phone leverages your existing licencing, security policies, and user management infrastructure. There's no need for separate systems or additional training—your team already knows how to use Teams.

Auto Attendants

Automated call routing and self-service menus to direct callers efficiently without receptionist intervention.

Call Queues

Distribute incoming calls across teams with intelligent routing, overflow handling, and queue announcements.

Voicemail & Transcription

Cloud voicemail with automatic transcription delivered to email and Teams. Never miss an important message.

Call Transfer & Delegation

Advanced call handling including blind/consultative transfer, simultaneous ring, and delegate calling.

Teams Phone Features

Everything you need for modern business communications, managed from a single admin portal.

Core Features

Full PBX Functionality

All the features you expect from an enterprise phone system, without the hardware complexity.

  • Click-to-call from any Teams client
  • Hold, transfer, forward, park calls
  • Caller ID and calling line identity
  • Music on hold and custom announcements
  • Shared line appearance
  • Do Not Disturb and presence integration
Devices

Work From Anywhere

Make and receive business calls on any device with Teams installed.

  • Desktop clients (Windows, Mac, Linux)
  • Mobile apps (iOS, Android)
  • Web browser calling
  • IP phones and conference devices
  • Headsets with Teams certification
  • Meeting room systems
Management

Centralized Administration

Manage your entire voice environment from the Teams admin centre.

  • Teams Admin Centre management
  • PowerShell automation support
  • User and policy assignment
  • Call analytics and quality metrics
  • Usage reporting and insights
  • Emergency calling configuration

How to Connect Teams to the Phone Network

Choose the connectivity option that fits your requirements and existing infrastructure.

01
Microsoft

Microsoft Calling Plans

Microsoft provides both the phone numbers and PSTN connectivity. Simple, all-in-one solution ideal for smaller deployments without complex requirements.

Best for: Simple deployments, no existing telephony infrastructure.
02
Enterprise

Direct Routing

Connect your own SBC (Session Border Controller) to Teams. Use existing carrier contracts, maintain number ranges, and integrate with legacy systems.

Best for: Enterprises, hybrid deployments, specific carrier requirements.
Learn More →
03
Operator

Operator Connect

Pre-certified operator provides PSTN connectivity directly integrated into Teams. Faster deployment than traditional Direct Routing.

Best for: Organisations wanting operator-managed connectivity without SBC complexity.
04
Managed

DRaaS - Direct Routing as a Service

We manage the SBC infrastructure for you. Get the benefits of Direct Routing without the operational overhead or capital expense.

Best for: Organisations wanting flexibility without infrastructure management.
Learn More →

Who Benefits from Teams Voice?

Microsoft Teams Phone serves organisations across all industries and sizes.

Hybrid & Remote Workforces

Enable business calling from home, office, or anywhere. Users maintain their business number on any device, providing consistency for customers and flexibility for staff.

Work From Anywhere

Legacy PBX Replacement

Retiring aging Avaya, Cisco, or Mitel systems? Teams Phone provides a modern replacement without the infrastructure maintenance burden and capital costs.

Modernisation

Multi-Site Organisations

Eliminate the complexity of managing separate phone systems at each location. Central administration, consistent experience, and free inter-site calling.

Enterprise

Teams Phone Deployment Done Right

We've deployed Teams Phone for organisations from 10 to 10,000 users. Our proven methodology ensures successful adoption and reliable operation from day one.

From initial licensing guidance through to post-deployment support, we handle the technical complexity so you can focus on the business benefits.

Discuss Your Requirements

Licensing & Design

We help you navigate Microsoft licensing and design the right topology for your requirements.

Number Porting

We manage the entire porting process to move your existing numbers to Teams with minimal disruption.

User Adoption

Training and support to ensure your users embrace Teams calling and leverage its full capabilities.

Ongoing Support

Post-deployment support, monitoring, and optimisation to keep your Teams voice environment running smoothly.

Ready to Deploy Microsoft Teams Phone?

Book a consultation to discuss your requirements and get a tailored deployment plan for your organisation.

Get Started