Direct Routing as a Service

Microsoft Teams Direct Routing is a feature that allows organisations to connect their own telephony infrastructure, such as SIP trunks or PBX systems, to Microsoft Teams. With Direct Routing, companies can keep their existing phone numbers and use Microsoft Teams as their primary communication platform, enabling users to make and receive calls from within the Teams app.

However, in order to use Direct Routing, companies must have a Session Border Controller (SBC) to connect their telephony infrastructure to Microsoft Teams. Microsoft only supports Direct Routing with certified SBCs from vetted vendors. This ensures that the SBC is fully compatible with Microsoft Teams and provides a secure and reliable connection.

Direct Routing as a Service (DRaaS) is an offering from Voice Consultancy Ltd where we manage the SBC and Direct Routing configuration on behalf of your organisation. This allows you to leverage Direct Routing without having to purchase, manage, and maintain your own SBC hardware and software.

Our DRaaS offering includes a range of features and services, such as:

Fully managed SBC - We manage the SBC hardware and software, including installation, configuration, and maintenance.
High availability and redundancy - Our DRaaS offering includes redundant SBCs and PSTN connections to ensure high availability and minimise downtime.
Security and compliance - We ensure that the Direct Routing configuration is secure and compliant with industry standards and regulations.
Support and monitoring - We offer support and monitoring services to ensure that the Direct Routing service is operating correctly and any issues are resolved quickly.

Using DRaaS can be an attractive option for organisations that do not have the expertise or resources to manage their own SBCs or Direct Routing configuration. It can also provide cost savings by reducing the need for hardware and software investments and minimising ongoing maintenance and support costs. However, it's important to carefully evaluate DRaaS providers to ensure that they meet your specific business needs and requirements.

Direct Routing provides a PSTN solution for the Microsoft Teams Phone System. It allows users to make and receive UK and international calls to, and from, non-Teams users, without needing a hosted telephony system or PBX. It is a solution that can be provisioned in minutes and offers a cost-effective alternative to Microsoft’s Calling Plan.

By using Direct Routing, you are able to leverage several areas of resilience which provides several options for Business Continuity. By working with Voice Consultancy Ltd, we are able to provide complete control over your telephony needs by not relying on any one component of the complete solution.

DRaaS provides attractive benefits and along with contract terms to suit your needs, it is easy to see how this solution can be affordable model. This solution provides an easily understandable per user pricing model.